Something in this article strikes me, and that is the “download” part. Downloading this data was protected by internal security checks… But what about accessing the data without downloading it? Is that fine?? How much do these employees actually have access to? Most users probably haven’t enabled the message encryption.
i don’t know why it surprises me… I know that the data is not encrypted, and that it is stored on their servers, but still, I thought the users had at least some minimum of privacy, at least from individuals working at Meta.
I worked for a call center 10+ years ago, and if I searched for customers, which I had not talked to, in our internal CRM system, it would be flagged in an internal system, which potentially could end with employees being fired. I was an inbound customer service rep, and the only thing i thing i could get access to was their name, address and their phone bills… So, yeah, it just surprises me that the policies around accessing “private” data is so Laissez-faire.
yeah it is wild, i dealt with similar policies when working as a support agent for Epic Games: we had access to certain info from every user but everything was logged and suspicious activity was very often reviewed
my guess is that support agents like myself were outsourced, so they had to comply with these policies and i suppose it is the same right now with meta and their moderation staff
And I just wonder how many times this has happened before, but gone unnoticed or swept under the rug.
Something in this article strikes me, and that is the “download” part. Downloading this data was protected by internal security checks… But what about accessing the data without downloading it? Is that fine?? How much do these employees actually have access to? Most users probably haven’t enabled the message encryption.
they have access to everything, the issue pointed by the article here as you stated was downloading it
i don’t know why it surprises me… I know that the data is not encrypted, and that it is stored on their servers, but still, I thought the users had at least some minimum of privacy, at least from individuals working at Meta.
well in theory they have controls to access this data now but i don’t trust them anyway
back then it was free for all, just like Tesla employees watching people having sex
I worked for a call center 10+ years ago, and if I searched for customers, which I had not talked to, in our internal CRM system, it would be flagged in an internal system, which potentially could end with employees being fired. I was an inbound customer service rep, and the only thing i thing i could get access to was their name, address and their phone bills… So, yeah, it just surprises me that the policies around accessing “private” data is so Laissez-faire.
yeah it is wild, i dealt with similar policies when working as a support agent for Epic Games: we had access to certain info from every user but everything was logged and suspicious activity was very often reviewed
my guess is that support agents like myself were outsourced, so they had to comply with these policies and i suppose it is the same right now with meta and their moderation staff
When the NSA does it it’s fine.
When Facebook does it to train it’s models it’s fine.
When individual employees do it it’s fine until the government notices and raises a stink. Then it’s a problem.
Snapchat had similar news about misuse