I worked for a call center 10+ years ago, and if I searched for customers, which I had not talked to, in our internal CRM system, it would be flagged in an internal system, which potentially could end with employees being fired. I was an inbound customer service rep, and the only thing i thing i could get access to was their name, address and their phone bills… So, yeah, it just surprises me that the policies around accessing “private” data is so Laissez-faire.
yeah it is wild, i dealt with similar policies when working as a support agent for Epic Games: we had access to certain info from every user but everything was logged and suspicious activity was very often reviewed
my guess is that support agents like myself were outsourced, so they had to comply with these policies and i suppose it is the same right now with meta and their moderation staff
I worked for a call center 10+ years ago, and if I searched for customers, which I had not talked to, in our internal CRM system, it would be flagged in an internal system, which potentially could end with employees being fired. I was an inbound customer service rep, and the only thing i thing i could get access to was their name, address and their phone bills… So, yeah, it just surprises me that the policies around accessing “private” data is so Laissez-faire.
yeah it is wild, i dealt with similar policies when working as a support agent for Epic Games: we had access to certain info from every user but everything was logged and suspicious activity was very often reviewed
my guess is that support agents like myself were outsourced, so they had to comply with these policies and i suppose it is the same right now with meta and their moderation staff