That comes (IMO and just based on what I read on the internet) in every profession and job that has somewhat direct contact with a customer/client.
Example from mine:
Customer is a doctor.
Customer fucked a thing up and instead of asking us (MSP and supporter of his documentation software), they tried to restore the database from their backup software (which we also support) by themself.
(Side note: We can support it but customer has no maintenance contract)
Customer fucks the restore up and the database doesnt come up again.
We tried to to restore it -> No dice. Backup disk not readable.
I investigate the disk -> sector errors. On top it’s formatted as exFAT.
(Side note: The other disk (2 in total) had data from >20 days ago at the time of issue. So in total he was about to loose 20 days of patient history)
I painstakingly clone the disk and somehow get it to a working state in which Windows doesnt lock up.
Together with the support of the backup software I was able to extract the media and patient history DB from backup.
Now my boss is working on restoring the database to a working state.
Thing is: This happened before.
Boss said last time the customer got help from a patient that has IT knowledge (lol). This time it was a relative (double lol).
If the relative won’t be disowned, idk really ¯\_(ツ)_/¯
That comes (IMO and just based on what I read on the internet) in every profession and job that has somewhat direct contact with a customer/client.
Example from mine:
Customer is a doctor.
Customer fucked a thing up and instead of asking us (MSP and supporter of his documentation software), they tried to restore the database from their backup software (which we also support) by themself.
(Side note: We can support it but customer has no maintenance contract)
Customer fucks the restore up and the database doesnt come up again.
We tried to to restore it -> No dice. Backup disk not readable.
I investigate the disk -> sector errors. On top it’s formatted as exFAT.
(Side note: The other disk (2 in total) had data from >20 days ago at the time of issue. So in total he was about to loose 20 days of patient history)
I painstakingly clone the disk and somehow get it to a working state in which Windows doesnt lock up.
Together with the support of the backup software I was able to extract the media and patient history DB from backup.
Now my boss is working on restoring the database to a working state.
Thing is: This happened before.
Boss said last time the customer got help from a patient that has IT knowledge (lol). This time it was a relative (double lol).
If the relative won’t be disowned, idk really ¯\_(ツ)_/¯